I’m more than slightly disturbed by the amount of ‘bounced’ emails that are returning back to my ‘generic’ email address.The reason that I find this more than slightly disturbing is that I never sent the originating message. I don’t use this address to send email. The ‘generic’ email address is for generic enquiries. Nothing more. I reply to genuine enquiries from my personal email address. I only ever send email form my personal email address. So you see my dilemma. If I never sent the originating message, why am I getting bounce-backs as undeliverable?
It's all down to those pesky ‘spambots’, of course. Unfortunately, while I've taken every care, it would seem that one of the little bastards has harvested the address. I don't know how or when this happened but my generic address is ‘out there’. And now that it is ‘out there’, like all things on the Internet, it’s very hard to take it back.
So what can I do about it?
I had a spam problem a few years back which got beyond a joke. In the end I thought I would knock the problem on the head once and for all. So I took all contact email addresses from our website. I disabled the contact form (replacing it with a very clear explanation as to why I had taken this action and underlining this with my personal view of all spammers and all things spam). And, as I had already predicted would happen, all this did was turn the website from a point of dialogue to a monologue. Our message was still out there but I had effectively removed the most important part of the interactive experience of our website. It did mean that the spambots weren’t able to put their crap out through our contact form but this benefit was completely outweighed by the fact that potential clients were no longer able to contact me through the website.
When you are visiting a website you're already in ‘online’ mode. Chances are, given the choice of a form or email link you’ll click either over a telephone number (unless, of course, you were looking for a telephone number in the first place).
About the only thing I can think of this time round is to change this particular email address. This would mean, of course, that any business stationery that carries this generic address would need to be updated. I may yet do this. But, unfortunately, it won’t ever stop the spam. Although it will stop me getting the bounce-back...
Anyway, what I'm really trying to say is if you got spam emails from mhdesign.co.nz it wasn't me. And it wasn’t anybody else. Really!
